General Information
Services provided at Melbourne Podiatrists & Orthotics
Melbourne Podiatrists & Orthotics provides high quality foot care and orthotic therapy to all members of the family. At our Melbourne podiatry clinic we offer a full range of podiatric services including:
Telehealth
Therapies
Patients treated at Melbourne Podiatrists & Orthotics
Our Melbourne Podiatrists treat the following patients both young and old at our Melbourne clinic:
- Private
- Department of Veterans’ Affairs (DVA)
- Medicare Chronic Disease Management (CDM) formerly known as EPC
- TAC & Worksafe
- NDIS (Unregistered provider) *
* Melbourne Podiatrists & Orthotics is an unregistered provider and can only treat NIDS patients on self managed or plan managed plans. See referrals for more information.
Referrals
Private patients do not need a referral to see a podiatrist at Melbourne Podiatrists & Orthotics. Other types of patients may require a GP referral. Please see below for more information:
If you are a gold DVA card holder then you can access all podiatry services that meet your clinical needs. White card holders may be eligible for podiatry services if they are required because of an accepted war or service caused injury or disease. Please speak to your GP for more information.
The Medicare Chronic Disease Management Program is a government designed program that allows eligible patients access to allied health services including podiatry under Medicare.
If you suffer from a chronic disease that requires a structured multidisciplinary approach then under the CDM program you may be eligible for Medicare rebates on up to 5 allied health treatments (including podiatry) per calendar year.
A chronic medical condition is one that has been (or is likely to be) present for six months or longer, for example, asthma, cancer, cardiovascular disease, diabetes, musculoskeletal conditions and stroke.
Your GP will ultimately decide if you are eligible for treatment under the Medicare CDM program.
If deemed eligible your GP will prepare a CDM management plan, team care arrangement plan and an allied health referral.
If you have been referred to Melbourne Podiatrists & Orthotics by your GP for podiatry services under the Medicare CDM program :
- Melbourne Podiatrists & Orthotics will charge their normal consultation fees.
- We will then submit your claim to Medicare on your behalf on the same day.
- The Medicare rebate is paid into your nominated bank account usually the next day.
- You are only left a small amount out of pocket for your podiatry service.
NB. The small gap fee is necessary to help cover our operating costs and maintain our high standard of foot care.
At Melbourne Podiatrists & Orthotics all TAC and Worksafe accounts are the responsibility of the patient. Normal consultation fees will be billed for podiatry services with full payment required on the day. The patient is then responsible for sending their claim into TAC or Worksafe for rebates.
Unregistered NDIS providers can still provide services which are fully funded by the NDIS, like any registered provider, they just can’t claim their invoices with the NDIS directly. This means that we invoice the patient directly for payment. The patient will then have to manually claim the funds back from the NDIS, using the NDIS portal.
Only NDIS participants who self-manage their plans or have a registered plan manager can access our services. A referral is not required.
The services we can offer depend on how your NDIS plan is managed:
Self-managed NDIS plans
We can provide a full range of podiatry services including:
- General foot care
- Gait analysis
- Custom orthotics
- Nail surgery
- Other podiatry devices or products
Plan managed NDIS plans
As we are required to meet the NDIS price guide we can only provide basic general treatment services. This includes general foot care, nail cutting, corn, callus removal etc.
Unfortunately we cannot provide patients with the following:
- Gait analysis
- Custom orthotics
- Nail surgery
- Other podiatry devices or products
NDIA managed plans
As an unregistered NDIS provider we cannot provide any services to patients under this plan.
For more information please download our NDIS Unregistered Provider Patient Information Handout.
Payment
Full payment is requested at the time of consultation. Payment can be made via cash, cheque, EFTPOS or Credit Card. We also have HICAPS on site so we can instantly process your private health insurance claim on the spot, all you pay is the gap. Please make sure you bring in your private health insurance card for the HICAPS service.
Appointments
Be seen on time!
Appointments can be made either by phone, online or in person. At Melbourne Podiatrists & Orthotics we know your time is valuable so we pride ourselves on always seeing the patient on time. Of course this only works if our patients are on time so we would appreciate if all patients could arrive at least 5 minutes before their appointment.
New patients should arrive at least 10 minutes early to familiarise themselves with the location and provide enough time to fill out the relevant forms.
We require 24 hrs notice for all cancellations
Melbourne Podiatrists & Orthotics require a minimum of 24 hours notice for all cancellations. Cancellations without notice or failure to attend appointments may result in a failed fee.
Late arrivals
Our podiatrists like to see our patients on time and deliver quality service over a full consultation. We know our patient’s time outside medical appointments is precious and they greatly appreciate us for seeing them on time – it’s what makes Melbourne Podiatrists & Orthotics different from other medical clinics.
So if you are more than 15 minutes late to your appointment we may have to reschedule your appointment, so as not to inconvenience other patients.
What to bring
New patients:
Please bring along any relevant documentation and relevant medical history. It is important that you bring along anything that might help in diagnosis of your complaint or condition. This might includes X-rays, MRI scan results, footwear (particularly those shoes that cause or don’t cause pain) and any previous orthotics. If you are a DVA or Medicare CDM patient then please bring along the relevant paperwork and referral.
General treatments:
If attending Melbourne Podiatrists & Orthotics for any nail treatment please make sure you remove all nail polish before your podiatry appointment. Unfortunately nail polish clogs up our drill bits so the drill can’t be used with polished nails. Also our podiatrists like to inspect the overall health of your nails and this can only be done if they are free from polish.
Biomechanical assessment / computer gait analysis:
Please wear appropriate clothing as this appointment will involve biomechanical assessment of your hips, knees, legs and feet. Your gait will also be assessed on a treadmill using computer gait analysis. For this reason it is a good idea to wear shorts or pants that can be easily pulled above your knees. Please bring relevant footwear including work shoes, walking and running shoes as well as any previous orthotics. Children should also bring their school shoes.
Parking and public transport
Free public car parking is available at the rear of the building via Butler Street. A small laneway runs down the side of the building and will connect you from the rear car park to the front of the building and entrance.
There is plenty of public transport close to the clinic with trains, trams and buses only a short walk from our front door. Camberwell station, located on the Alamein, Belgrave and Lilydale lines, is just a 10 minute walk (approx. 800m) from the clinic.
Family and child friendly
Melbourne Podiatrists & Orthotics is a clinic designed for the whole family. Not only do we enjoy treating children’s foot problems but we love it when they come to visit. Children are easily entertained in our fantastic kid’s corner with a castle and great selection of toys.
Our treatment rooms are specifically designed with families in mind and are generously sized with plenty of space. So feel free to bring along extra family members or little ones in prams to your next appointment.
Sterilisation
Our Melbourne podiatrists use only high quality stainless steel instruments for all our podiatry procedures. At our Melbourne clinic all of our instruments are thoroughly cleaned and sterilised in a Melag 23 VS autoclave, meeting the highest Australian Infection Control Standards. Regular biological testing is also performed to ensure quality and effectiveness.
Improve your feet today!
From general foot care to more specialised podiatric services, the podiatrists at Melbourne Podiatrists & Orthotics can help improve your feet and your quality of life.
To make an appointment with professional and experienced Melbourne podiatrists contact us today!