IMPORTANT – CORONAVIRUS POLICY FOR PATIENTS

Melbourne Podiatrists & Orthotics wish to provide a safe environment for our patients and staff during the COVID-19 outbreak. We also wish to be proactive in helping to stop the spread of the virus so we have introduced the following policies for all patients:

1. If you are experiencing a fever, a cough, a sore throat, shortness of breath or flu-like symptoms we ask that your refrain from making an appointment. You should seek medical attention and get tested. For more information call the Victorian coronavirus hotline on 1800 675 398.

2. If you have recently come into close contact with a confirmed case of coronavirus we ask that you do not attend MPAO for 14 days. Please call the information hotline 1800 675 398 for advice and closely monitor your health.

3. If you are currently undergoing testing for coronavirus we ask that you do not attend MPAO. The department of health advises you to remain at home and self-isolate until you get results.

4. If you have recently travelled from overseas you cannot attend MPAO for 14 days. The government requires anyone arriving in Australia from overseas to self-isolate for 14 days. This applies to all travellers and Australian citizens.

Face Masks

In line with government rules the wearing of face masks is now mandatory for all patients and visitors to our clinic. You may be refused entry and treatment if you do not wear one. Exceptions to the rule include those who have a medical reason or children under 12 years of age.

NB. The government fine for not wearing a face mask when leaving home in Metropolitan Melbourne is $200.

More information on the rules and regulations for wearing a face mask can be found on the DHHS website. See video below for helpful tips on how to wear a face mask.

We apologise for any inconvenience that this may cause and thank you for your respect in the interest of public safety during the pandemic.

Please call our reception team on 9882 5584 should you have any queries.

Important information for groups and families

To improve social distancing and to minimise unnecessary foot traffic in the clinic, we kindly ask that where possible just the patient and one guardian or carer attend the appointment. Exceptions will be made for multiple family members with same day appointments or in situations where there is no other adult to supervise children.

We kindly suggest that other family members or people without appointments either wait in the car or go for a walk, to help reduce unnecessary congestion in the reception area.

Melbourne Podiatrists & Orthotics coronavirus policy

How to wear a face mask

Frequently asked questions?

Is Melbourne Podiatrists & Orthotics currently still open during the pandemic?

Yes. Even with stage four restrictions now in place across Metropolitan Melbourne we remain open. Allied health services including podiatry are considered essential services so Melbourne Podiatrists & Orthotics remain open during the coronavirus pandemic.

Podiatry is an integral part of the health care system and by helping to prevent foot infections, helps ease demand on vital services such as hospitals and GP clinics.

Can I travel more than 5 km for my podiatry appointment during stage four restrictions?

Yes. Medical services including podiatry are exempt from the 5 km travel limit and you are free to travel to see us.

On the DHHS website it states – “You can leave home to receive health care or attend medical appointments. If you need to see a doctor or health care professional, you should do so. Do not put off getting medical care.”

Can I accompany someone to their podiatry appointment during stage four restrictions?

Yes. Provided you are either a parent, guardian, personal carer or support person you can accompany the patient to their podiatry appointment.

On the DHHS website it states – “You can leave home to accompany someone for essential medical treatment if you are a parent, guardian or necessary support person.”

Are clinic hours affected?

Yes. With the enforcement of stage four restrictions across metropolitan Melbourne we have again decided to slightly reduce our hours. This is to allow for better social distancing for patients and staff, resulting in a less crowded clinic and safer environment during the stage three restrictions. Please see the following page for our current clinic hours.

What should I do if my appointment is affected by a change of hours?

We will notify you via SMS or phone call if your podiatry appointment is affected by any change of hours. If this is the case please call us on 9882 5584 and our reception team will kindly reschedule your appointment. We apologise for any inconvenience and thank you for your understanding in these difficult times.

What if I don’t have a face mask?

It is the responsibility of patients and visitors to bring their own. Remember the government fine for not wearing a face mask in public is $200. If you don’t have a face mask, a scarf or bandana can be used to cover your nose and mouth and is acceptable.

Should you present to the clinic without a face mask then we have a supply of masks available for purchase from reception at a cost of $2 which will be added to your treatment bill.

What if I refuse to wear a face mask?

If you refuse to wear a face mask (without a valid exemption) then we may refuse you treatment and kindly request that you leave the clinic. This rule also applies to other visitors without appointments.

What if I can’t leave home and visit the clinic?

Melbourne Podiatrists & Orthotics are now offering telehealth – podiatry via the convenience of an online video consultation. This means you can now receive expert treatment advice from our team of podiatrists from the comfort of your own home or work place – perfect if you can’t get to us during the COVID-19 outbreak.

What are Melbourne Podiatrists & Orthotics doing to help stop the spread of the virus?

Melbourne Podiatrists & Orthotics are proactive in helping to stop the spread of the coronavirus at its Camberwell clinic. This includes:

Patient Screening

All patients are screened by the podiatrist for suitability according to our coronavirus policy, prior to the commencement of any treatment.

Cleaning & Disinfection

Regular cleaning and disinfection of all patient surfaces and common surfaces such as patient chairs, bench tops, door handles and treadmill.

With the aim of keeping a sterile environment we have also decided to temporarily remove patient magazines and children’s toys from the waiting room.

Hand Sanitisation

All patients are required to use the hand sanitiser available on immediate entry to the clinic. All staff are washing their hands frequently, including on immediate entry and between every patient or contact.

Social Distancing

Social distancing of 1.5 m is currently in practise for staff and patients where applicable. No more than 2 people (podiatrist and patient only) in a treatment area at any one time. Exception will be made for 1 additional guardian or personal carer if required.

Being a relatively new modern clinic with a spacious design we are one of the best equipped clinics for social distancing. We have the advantage that we are not part of any GP or multidisciplinary medical clinic so there are minimal patients in our waiting room. There is also little to no activity in the rest of the office building so there is minimal chance of running into other members of the public.

We have also adjusted our clinic roster during the pandemic so there are now less podiatrists working at any one given time, resulting in better social distancing for patients and staff.

Ventilation

You will notice that upon entering the clinic the front door will be left open. Consultation room doors where possible will also be left open to help with ventilation. These measures also help to prevent cross infection as it avoids patients inadvertently touching door handles.

Masks

It is a strict policy that all of our podiatrists wear masks and gloves during all consultations to help better protect our patients.

In line with the latest government recommendations all podiatrists and reception staff are now wearing face masks 100% of the time when in the clinic and in public.