IMPORTANT – CORONAVIRUS POLICY FOR PATIENTS

Melbourne Podiatrists & Orthotics wish to provide a safe environment for our patients and staff during the COVID-19 outbreak. Therefore the following policies apply for all patients:

1. If you are experiencing a fever, a cough, a sore throat, shortness of breath or flu-like symptoms we ask that your refrain from making an appointment. You should seek medical attention and get tested. For more information call the Victorian coronavirus hotline on 1800 675 398.

2. If you have recently come into close contact with a confirmed case of coronavirus we ask that you do not attend MPAO for 14 days. Please call the information hotline 1800 675 398 for advice and closely monitor your health.

3. If you are currently undergoing testing for coronavirus we ask that you do not attend MPAO. The department of health advises you to remain at home and self-isolate until you get results.

4. If you have recently travelled from overseas you cannot attend MPAO for 14 days. The government requires anyone arriving in Australia from overseas to self-isolate for 14 days. This applies to all travellers and Australian citizens.

Face Masks

In line with government rules the wearing of face masks is mandatory for all patients and visitors to our clinic. We require patients to wear a surgical mask and not a cloth mask. You may be refused entry and treatment if you do not wear one. Exceptions include those who have a medical reason or children under 12 years of age.

More information on the rules and regulations for wearing a face mask in public can be found on the DHHS website. See video below for helpful tips on how to wear a face mask.

No Cloth Face Mask Policy for Patients

The latest health advice is that all patients should ideally be wearing a surgical face mask and not cloth masks when attending allied health clinics for treatment as these masks are more effective at protecting both patients and practitioners. Therefore at Melbourne Podiatrists & Orthotics we have introduced a strict no cloth face mask policy for patients.

If you attend your podiatry appointment wearing a cloth mask you will be asked to sanitise your hands and change to a surgical mask. If you are a guardian or carer you will also require a surgical face mask if you wish to be present in the treatment room. Visitors with cloth face masks will be asked to remain in the waiting area.

If you don’t have a surgical mask this will be provided to you by our reception staff at a cost of $2 which will be added to your treatment bill.

NB. People without a surgical face mask (unless they have a valid exemption) will not be able to enter the treatment area.

We apologise for any inconvenience that this may cause and thank you for your respect in the interest of public safety during the pandemic.

Please call our reception team on 9882 5584 should you have any queries.

Important information for groups and families

To improve social distancing and to minimise unnecessary foot traffic in the clinic, we kindly ask that where possible just the patient and one guardian or carer attend the appointment. Exceptions will be made for multiple family members with same day appointments or in situations where there is no other adult to supervise children.

We kindly suggest that other family members or people without appointments either wait in the car or go for a walk, to help reduce unnecessary congestion in the reception area.

Melbourne Podiatrists & Orthotics coronavirus policy

How to wear a face mask

Frequently asked questions?

Is Melbourne Podiatrists & Orthotics open during Step 3 restrictions?

Yes. Podiatry is considered an “essential” service and we remain fully open for all podiatry services during Step 3 restrictions of the Victorian Government’s COVID-19 Roadmap.

Do I need a GP referral?

You do not require a GP referral to access podiatry services.

Can I travel more than 25 km for my podiatry appointment?

Yes. Medical services including podiatry are exempt from the 25 km travel limit and you are free to travel to see us.

On the DHHS website it states – “You can leave home to receive health care or attend medical appointments. If you need to see a doctor or health care professional, you should do so. Do not put off getting medical care.”

Can I accompany someone to their podiatry appointment?

Yes. Provided you are either a parent, guardian, personal carer or support person you can accompany the patient to their podiatry appointment.

On the DHHS website it states – “You can leave home to accompany someone for essential medical treatment if you are a parent, guardian or necessary support person.”

Are clinic hours affected?

Yes. Our hours are still slightly affected but with the easing of restrictions we will resume our late night hours at the start of November. We apologise for any inconvenience. Please see the following page for our current clinic hours.

What should I do if my appointment is affected by a change of hours?

We will notify you via SMS or phone call if your podiatry appointment is affected by any change of hours. If this is the case please call us on 9882 5584 and our reception team will kindly reschedule your appointment. We apologise for any inconvenience and thank you for your understanding in these difficult times.

What if I don’t have a face mask or surgical face mask?

It is the responsibility of patients and visitors to bring their own face mask.

In line with the latest health advice we are now requesting that all patients wear a surgical face mask and not a cloth face mask. If you are a guardian or carer you will also require a surgical face mask if you wish to be present in the treatment room.

If you don’t have a face mask or attend wearing a cloth face mask, a surgical face mask will be provide to you by our reception staff at a cost of $2 which will be added to your treatment bill.

NB. People without a surgical face mask (unless they have a valid exemption) will not be able to enter the treatment area.

What if I refuse to wear a surgical face mask?

If you refuse to wear a surgical face mask (without a valid exemption) then we may refuse you treatment and kindly request that you leave the clinic.

Visitors who refuse to wear any face covering (without a valid exemption) will also be kindly requested to leave the clinic.

What if I can’t leave home and visit the clinic?

Melbourne Podiatrists & Orthotics are now offering telehealth – podiatry via the convenience of an online video consultation. This means you can now receive expert treatment advice from our team of podiatrists from the comfort of your own home or work place – perfect if you can’t get to us during the COVID-19 outbreak.

What are Melbourne Podiatrists & Orthotics doing to help stop the spread of the virus?

Melbourne Podiatrists & Orthotics are proactive in helping to stop the spread of the coronavirus at its Camberwell clinic. This includes:

Patient Screening

All patients are screened by the podiatrist for suitability according to our coronavirus policy, prior to the commencement of any treatment.

Cleaning & Disinfection

Regular cleaning and disinfection of all patient surfaces and common surfaces such as patient chairs, bench tops, door handles and treadmill.

With the aim of keeping a sterile environment we have also decided to temporarily remove patient magazines and children’s toys from the waiting room.

Hand Sanitisation

All patients are required to use the hand sanitiser available on immediate entry to the clinic. All staff are washing their hands frequently, including on immediate entry and between every patient or contact.

Social Distancing

Social distancing of 1.5 m is currently in practise for staff and patients where applicable. No more than 2 people (podiatrist and patient only) in a treatment area at any one time. Exception will be made for 1 additional guardian or personal carer if required.

Being a relatively new modern clinic with a spacious design we are one of the best equipped clinics for social distancing. We have the advantage that we are not part of any GP or multidisciplinary medical clinic so there are minimal patients in our waiting room. There is also little to no activity in the rest of the office building so there is minimal chance of running into other members of the public.

We have also adjusted our clinic roster during the pandemic so there are now less podiatrists working at any one given time, resulting in better social distancing for patients and staff.

Ventilation

You will notice that upon entering the clinic the front door will be left open. Consultation room doors where possible will also be left open to help with ventilation. These measures also help to prevent cross infection as it avoids patients inadvertently touching door handles.

Cough Screens

Cough screens are installed at the reception desk to help prevent spread of droplets during payment and appointment booking. This helps protect reception staff and patients.

Masks & PPE

In line with the latest government recommendations all staff are now wearing face masks 100% of the time when in the clinic and in public.

With stage four restrictions in place all of our podiatrists are now using extra PPE (personal protective equipment) when consulting, consisting of gloves, face mask and face shield or eye protection.

COVIDSafe Plan

In line with Government requirements Melbourne Podiatrists & Orthotics has a regularly updated COVIDSafe Plan in place to help reduce the risk of COVID-19 and better protect both patients and staff.