Frequently asked questions?
Is Melbourne Podiatrists & Orthotics open during Step 3 restrictions?
Yes. Podiatry is considered an “essential” service and we remain fully open for all podiatry services during Step 3 restrictions of the Victorian Government’s COVID-19 Roadmap.
Do I need a GP referral?
You do not require a GP referral to access podiatry services.
Can I travel more than 25 km for my podiatry appointment?
Yes. Medical services including podiatry are exempt from the 25 km travel limit and you are free to travel to see us.
On the DHHS website it states – “You can leave home to receive health care or attend medical appointments. If you need to see a doctor or health care professional, you should do so. Do not put off getting medical care.”
Can I accompany someone to their podiatry appointment?
Yes. Provided you are either a parent, guardian, personal carer or support person you can accompany the patient to their podiatry appointment.
On the DHHS website it states – “You can leave home to accompany someone for essential medical treatment if you are a parent, guardian or necessary support person.”
Are clinic hours affected?
Yes. Our hours are still slightly affected but with the easing of restrictions we will resume our late night hours at the start of November. We apologise for any inconvenience. Please see the following page for our current clinic hours.
What should I do if my appointment is affected by a change of hours?
We will notify you via SMS or phone call if your podiatry appointment is affected by any change of hours. If this is the case please call us on 9882 5584 and our reception team will kindly reschedule your appointment. We apologise for any inconvenience and thank you for your understanding in these difficult times.
What if I don’t have a face mask or surgical face mask?
It is the responsibility of patients and visitors to bring their own face mask.
In line with the latest health advice we are now requesting that all patients wear a surgical face mask and not a cloth face mask. If you are a guardian or carer you will also require a surgical face mask if you wish to be present in the treatment room.
If you don’t have a face mask or attend wearing a cloth face mask, a surgical face mask will be provide to you by our reception staff at a cost of $2 which will be added to your treatment bill.
NB. People without a surgical face mask (unless they have a valid exemption) will not be able to enter the treatment area.
What if I refuse to wear a surgical face mask?
If you refuse to wear a surgical face mask (without a valid exemption) then we may refuse you treatment and kindly request that you leave the clinic.
Visitors who refuse to wear any face covering (without a valid exemption) will also be kindly requested to leave the clinic.
What if I can’t leave home and visit the clinic?
Melbourne Podiatrists & Orthotics are now offering telehealth – podiatry via the convenience of an online video consultation. This means you can now receive expert treatment advice from our team of podiatrists from the comfort of your own home or work place – perfect if you can’t get to us during the COVID-19 outbreak.