IMPORTANT – CORONAVIRUS POLICY FOR PATIENTS

Melbourne Podiatrists & Orthotics wish to provide a safe environment for our patients and staff during the COVID-19 outbreak. We also wish to be proactive in helping to stop the spread of the virus so we have introduced the following policies for all patients:

1. If you are experiencing a fever, a cough, a sore throat, shortness of breath or flu-like symptoms we ask that your refrain from making an appointment. You should seek medical attention and get tested. For more information call the Victorian coronavirus hotline on 1800 675 398.

2. If you have recently come into close contact with a confirmed case of coronavirus we ask that you do not attend MPAO for 14 days. Please call the information hotline 1800 675 398 for advice and closely monitor your health.

3. If you are currently undergoing testing for coronavirus we ask that you do not attend MPAO. The department of health advises you to remain at home and self-isolate until you get results.

4. If you have recently travelled from overseas you cannot attend MPAO for 14 days. The government requires anyone arriving in Australia from overseas to self-isolate for 14 days. This applies to all travellers and Australian citizens.

We apologise for any inconvenience that this may cause and thank you for your respect in the interest of public safety during this outbreak.

Please call our reception team on 9882 5584 should you have any queries.

Melbourne Podiatrists & Orthotics coronavirus policy

Frequently asked questions?

Is Melbourne Podiatrists & Orthotics currently still open during the pandemic?

Yes. Podiatry is considered an essential service during the coronavirus pandemic so Melbourne Podiatrists & Orthotics remains open.

Podiatry is an integral part of the health care system and by helping to prevent foot infections, helps ease demand on vital services such as hospitals and GP clinics.

Are clinic hours affected?

Yes. We have adjusted our operation hours slightly during this period and have less podiatrists on shifts. This allows for better social distancing for patients and staff, resulting in a less crowded clinic and safer environment for all. Our hours are gradually returning to normal as restrictions ease. Please see the following page for our current clinic hours.

What should I do if my appointment is affected?

We will notify you via SMS or phone call if your podiatry appointment is affected by our change of hours. If this is the case please call us on 9882 5584 and our reception team will kindly reschedule your appointment. We apologise for any inconvenience and thank you for your understanding in these difficult times.

What if I can’t leave home and visit the clinic?

Melbourne Podiatrists & Orthotics are now offering telehealth – podiatry via the convenience of an online video consultation. This means you can now receive expert treatment advice from our team of podiatrists from the comfort of your own home or work place – perfect if you can’t get to us during the COVID-19 outbreak.

What are Melbourne Podiatrists & Orthotics doing to help stop the spread of the virus?

Melbourne Podiatrists & Orthotics are proactive in helping to stop the spread of the coronavirus at its Camberwell clinic. This includes:

Patient Screening

All patients are screened by the podiatrist for suitability according to our coronavirus policy, prior to the commencement of any treatment.

Cleaning & Disinfection

Regular cleaning and disinfection of all patient surfaces and common surfaces such as patient chairs, bench tops, door handles and treadmill.

With the aim of keeping a sterile environment we have also decided to temporarily remove patient magazines and children’s toys from the waiting room.

Hand Sanitisation

All patients are required to use the hand sanitiser available on immediate entry to the clinic. All staff are washing their hands frequently, including on immediate entry and between every patient or contact.

Social Distancing

Social distancing of 1.5 m is currenlty in practice for staff and patients where applicable. No more than 2 people (podiatrist and patient only) in a treatment area at any one time. Exception will be made for 1 additional guardian or personal carer if required.

Being a relatively new modern clinic with a spacious design we are one of the best equipped clinics for social distancing. We have the advantage that we are not part of any GP or multidisciplinary medical clinic so there are minimal patients in our waiting room. There is also little to no activity in the rest of the office building so there is minimal chance of running into other members of the public.

We have also adjusted our clinic hours during the pandemic so there are now less podiatrists working at any one given time, resulting in better social distancing for patients and staff.

Ventilation

You will notice that upon entering the clinic the front door will be left open. Consultation room doors where possible will also be left open to help with ventilation. These measures also help to prevent cross infection as it avoids patients inadvertently touching door handles.

Masks

We still have a good supply of masks which are used for staff and patients showing any signs of respiratory symptoms. It is a strict policy that all of our podiatrists now wear masks and gloves during all consultations to help better protect our patients.