VICTORIA’S COVIDSAFE SETTINGS – WE ARE OPEN FOR ALL PODIATRY SERVICES

Melbourne Podiatrists & Orthotics remains open for all podiatry services with a COVIDSafe plan.

Please see the frequently asked questions below for more detailed information on our coronavirus policy. Please visit Victoria’s Coronavirus website for the latest announcements and everything you need to know about COVID-19 in Victoria.

IMPORTANT – CORONAVIRUS POLICY FOR PATIENTS

Melbourne Podiatrists & Orthotics wish to provide a safe environment for our patients and staff during the COVID-19 outbreak. Therefore the following policies apply for all patients:

1. If you are experiencing a fever, cough, sore throat, loss of taste or smell, shortness of breath or flu-like symptoms we ask that your refrain from making an appointment. You should seek medical attention and get tested. Please visit the Coronavirus website for more information on symptoms and risks.

2. If you have recently come into close contact with a confirmed case of coronavirus we ask that you do not attend MPAO for at least 7 days. Please also follow Victoria’s checklist for COVID contacts.

3. If you are currently undergoing testing for coronavirus we ask that you do not attend MPAO. You should self-isolate until you get results. Please visit the Coronavirus website for more information on getting tested.

4. If you have recently travelled from overseas we ask that you do not attend MPAO for at least 7 days. Please also follow Victoria’s information for overseas travellers.

Melbourne Podiatrists & Orthotics coronavirus policy

Face Mask Policy – Fitted Face Masks Are Still Required

The wearing of fitted face masks remains a strict entry requirement for all patients and visitors to our clinic. This is because we are still considered a high risk setting and in Victoria face masks remain mandatory in health care settings.

All patients and visitors aged 8 years and over will need to wear a fitted face mask unless they have a valid medical exemption. It is also recommended that primary school age children under 8 years also wear a face mask but it is not mandatory. We would prefer patients wear a surgical face mask but any fitted face mask will also be accepted. A fitted mask is one that closely covers your nose and mouth. Patients with poorly fitted face masks may be requested by staff to change into a surgical mask.

If you attend your podiatry appointment without a fitted face mask or with a poorly a fitted face mask, our reception staff will provide you one at a cost of $2 which will be added to your treatment bill.

NB. People without a fitted face mask (unless they have a valid exemption) will not be able to enter the clinic or treatment area.

NB. Under current government restrictions a fitted face mask must be worn indoors in health care settings unless an exemption applies. You must carry a fitted face mask at all times. More information on the rules and regulations for wearing a face mask in public can be found on the Coronavirus website.

Please see the video below for helpful tips on how to wear a face mask.

We apologise for any inconvenience that this may cause and thank you for your respect in the interest of public safety during the pandemic.

Please call our reception team on 9882 5584 should you have any queries.

Important information for groups and families

To improve social distancing and to minimise unnecessary foot traffic in the clinic, we kindly ask that where possible just the patient and one guardian or carer attend the appointment. Exceptions will be made for multiple family members with same day appointments or in situations where there is no other adult to supervise children.

We kindly suggest that other family members or people without appointments either wait in the car or go for a walk, to help reduce unnecessary congestion in the reception area.

NB. Even under eased restrictions our waiting room will have a limited occupancy under our COVIDSafe plan. This helps keep our patients and staff safe.

How to wear a face mask

Frequently asked questions?

Is Melbourne Podiatrists & Orthotics open?

Yes. Podiatry is considered an “essential” service so we remain open for all podiatry services during Victoria’s COVIDSafe Settings.

Do I need a GP referral?

You do not require a GP referral to access podiatry services.

How far can I travel for my podiatry appointment?

There are currently no travel restrictions in Victoria. Even during times of restrictions medical services including podiatry are exempt from any travel restrictions so you are free to travel to see us.

The department of health advises – “you shouldn’t delay seeing a doctor or accessing medical services.”

Can I accompany someone to their podiatry appointment?

Yes. However to improve social distancing and to minimise unnecessary foot traffic we kindly request only essential people accompany patients to their podiatry appointment. This includes either one parent, guardian, personal carer or support person.

Are clinic hours affected?

No. With the easing of restrictions we have resumed normal operating hours. Please see the following page for our current clinic hours.

What should I do if my appointment is affected by a change of hours?

We will notify you via SMS or phone call if your podiatry appointment is affected by any change of hours. If this is the case please call us on 9882 5584 and our reception team will kindly reschedule your appointment. We apologise for any inconvenience and thank you for your understanding in these difficult times.

I am unvaccinated can I still visit Melbourne Podiatrists & Orthotics?

Yes. Whilst all of our staff are fully vaccinated against COVID-19 we do not discriminate against patients who are not. You can still visit us provided you meet all of the terms in our coronavirus policy and wear a fitted face mask. We will continue to follow all government and health advice so this advice could change in future.

If you are unvaccinated please maintain social distancing whilst in the clinic and follow the important information outlined on this page to help protect our staff and other patients.

Do I need to inform the podiatrist of my vaccination status?

It is your choice if you wish to inform the podiatrist of your vaccination status, however it is greatly appreciated that you inform the podiatrist if you are unvaccinated so they can take extra precautions during your consultation. Any information disclosed to the podiatrist about your vaccination status will be kept strictly private and confidential.

What is a fitted face mask?

A fitted face mask is one that closely covers your nose and mouth and is designed to protect you from COVID-19. A scarf, bandana, loose snood or gaiter is not acceptable. You can read more about what constitutes a fitted mask on the Coronavirus website.

Patients who attend the clinic with a poorly fitted mask (does not closely cover the nose and mouth) may be requested by staff to change into a surgical face mask. This will be provided to you by our reception staff at a cost of $2 which will be added to your treatment bill.

NB. People without a fitted face mask (unless they have a valid exemption) will not be able to enter the clinic or treatment area.

What if I don’t have a fitted face mask?

It is the responsibility of patients and visitors to bring their own fitted face mask. Under current government restrictions you must carry a fitted face mask at all times.

If you attend the clinic without a fitted face mask then one will be provided to you by our reception staff at a cost of $2 which will be added to your treatment bill.

NB. People without a fitted face mask (unless they have a valid exemption) will not be able to enter the clinic or treatment area.

What if I refuse to wear a fitted face mask?

If you refuse to wear a fitted face mask (without a valid exemption) then we will refuse you treatment and kindly request that you leave the clinic.

Visitors who refuse to wear a fitted face mask (without a valid exemption) will also be kindly requested to leave the clinic.

What if I can’t leave home and visit the clinic?

Melbourne Podiatrists & Orthotics are now offering telehealth – podiatry via the convenience of an online video consultation. This means you can now receive expert treatment advice from our team of podiatrists from the comfort of your own home or work place – perfect if you can’t get to us during the COVID-19 outbreak.

What are Melbourne Podiatrists & Orthotics doing to help stop the spread of the virus?

Melbourne Podiatrists & Orthotics are proactive in helping to stop the spread of the coronavirus at its Camberwell clinic. This includes:

Fully Vaccinated Staff

All podiatrists, receptionists and administration staff at Melbourne Podiatrists & Orthotics are fully vaccinated (two doses) against COVID-19.

Rapid Antigen Testing

All podiatrists currently undertake weekly rapid antigen testing to ensure they remain COVID negative.

Patient Screening

All patients are screened by the podiatrist for suitability according to our coronavirus policy, prior to the commencement of any treatment.

Cleaning & Disinfection

Regular cleaning and disinfection of all patient surfaces and common surfaces such as patient chairs, bench tops, door handles and treadmill.

With the aim of keeping a sterile environment we have also decided to temporarily remove patient magazines and children’s toys from the waiting room.

Hand Sanitisation

All patients are required to use the hand sanitiser available on immediate entry to the clinic. All staff are washing their hands frequently, including on immediate entry and between every patient or contact.

Social Distancing

Social distancing of 1.5 m is currently in practise for staff and patients where applicable. No more than 2 people (podiatrist and patient only) in a treatment area at any one time. Exception will be made for 1 additional guardian or personal carer if required.

Being a relatively new modern clinic with a spacious design we are one of the best equipped clinics for social distancing. We have the advantage that we are not part of any GP or multidisciplinary medical clinic so there are minimal patients in our waiting room.

Air Purifier

We have an air purifier with a HEPA filter located in our waiting area to help improve air quality and filter small particles including airborne viruses.

Ventilation

You will notice that upon entering the clinic the front door will be left open. Consultation room doors where possible will also be left open to help with ventilation. These measures also help to prevent cross infection as it avoids patients inadvertently touching door handles.

Cough Screens

Cough screens are installed at the reception desk to help prevent spread of droplets during payment and appointment booking. This helps protect reception staff and patients.

Masks & PPE

In line with government and health recommendations all staff continue to wear a fitted face masks 100% of the time when inside the clinic.

All of our podiatrists continue to use extra PPE (personal protective equipment) when consulting, consisting of gloves, a level 2 surgical face mask and a face shield* according to DHHS PPE guidelines and the Victorian Health Service Guidance and Response to COVID-19 Risks rating.

* Updated 25/2/22 – with easing restrictions face shields are no longer worn.

COVIDSafe Plan

In line with Government requirements Melbourne Podiatrists & Orthotics has a regularly updated COVIDSafe Plan in place to help reduce the risk of COVID-19 and better protect both patients and staff.