Frequently asked questions?
Is Melbourne Podiatrists & Orthotics currently still open during the pandemic?
Yes. Even with stage four restrictions now in place across Metropolitan Melbourne we remain open. Allied health services including podiatry are considered essential services so Melbourne Podiatrists & Orthotics remain open during the coronavirus pandemic.
Podiatry is an integral part of the health care system and by helping to prevent foot infections, helps ease demand on vital services such as hospitals and GP clinics.
Can I travel more than 5 km for my podiatry appointment during stage four restrictions?
Yes. Medical services including podiatry are exempt from the 5 km travel limit and you are free to travel to see us.
On the DHHS website it states – “You can leave home to receive health care or attend medical appointments. If you need to see a doctor or health care professional, you should do so. Do not put off getting medical care.”
Can I accompany someone to their podiatry appointment during stage four restrictions?
Yes. Provided you are either a parent, guardian, personal carer or support person you can accompany the patient to their podiatry appointment.
On the DHHS website it states – “You can leave home to accompany someone for essential medical treatment if you are a parent, guardian or necessary support person.”
Are clinic hours affected?
Yes. With the enforcement of stage four restrictions across metropolitan Melbourne we have again decided to slightly reduce our hours. This is to allow for better social distancing for patients and staff, resulting in a less crowded clinic and safer environment during the stage three restrictions. Please see the following page for our current clinic hours.
What should I do if my appointment is affected by a change of hours?
We will notify you via SMS or phone call if your podiatry appointment is affected by any change of hours. If this is the case please call us on 9882 5584 and our reception team will kindly reschedule your appointment. We apologise for any inconvenience and thank you for your understanding in these difficult times.
What if I don’t have a face mask?
It is the responsibility of patients and visitors to bring their own. Remember the government fine for not wearing a face mask in public is $200. If you don’t have a face mask, a scarf or bandana can be used to cover your nose and mouth and is acceptable.
Should you present to the clinic without a face mask then we have a supply of masks available for purchase from reception at a cost of $2 which will be added to your treatment bill.
What if I refuse to wear a face mask?
If you refuse to wear a face mask (without a valid exemption) then we may refuse you treatment and kindly request that you leave the clinic. This rule also applies to other visitors without appointments.
What if I can’t leave home and visit the clinic?
Melbourne Podiatrists & Orthotics are now offering telehealth – podiatry via the convenience of an online video consultation. This means you can now receive expert treatment advice from our team of podiatrists from the comfort of your own home or work place – perfect if you can’t get to us during the COVID-19 outbreak.