Our custom orthotics guarantee

At Melbourne Podiatrists & Orthotics we have full confidence in our podiatrist’s ability to prescribe you with accurate custom orthotics. That is why our fully prescribed custom orthotics come with a 100% comfort guarantee.

The number one reason for uncomfortable custom orthotics is the wrong prescription. If your custom orthotics prescribed by one of our podiatrists are deemed not to be 100% comfortable due to an inaccurate prescription then our podiatrists will issue new orthotics with a brand new prescription at no extra charge.

Your feet are an important part of your life. Custom orthotics can dramatically improve the function of your feet and your lifestyle. At Melbourne Podiatrists & Orthotics we pride ourselves on professional care and quality service. Our podiatrists will always make sure that your custom orthotics are prescribed 100% right and are 100% comfortable for your feet.

Custom orthotics guarantee Melbourne podiatrist

Terms and conditions:

  1. To be eligible for our custom orthotics guarantee you must attend all orthotic consultations including the issue, evaluation and 1 month review. The issue and evaluation consultations are included in the cost of your custom orthotics. The 1 month review will incur a separate consultation charge. If you fail to attend these appointments then the guarantee will be void.
  2. All custom orthotics that have been issued for a duration of 2 months or more without complaint or comfort issues will deemed to be 100% comfortable and 100% prescribed accurately. They will no longer be eligible under the guarantee.
  3. The podiatrist will determine if your orthotics are inaccurate or uncomfortable and whether you have claims under this guarantee.
  4. If your orthotics are deemed inaccurate then the podiatrist will order a full remake with a brand new prescription. Refunds will not be given.
  5. There will be no extra costs for orthotic remakes though a consultation charge may still be applicable.
  6. Any remake of custom orthotics will be at the sole discretion of the podiatrist. Custom orthotics will only be remade when an inaccurate prescription by the podiatrist is at fault.
  7. Custom orthotics deemed uncomfortable or inaccurate will include the following:
    1. Obvious rubbing or irritation of the sole of the foot due to the orthotics.
    2. A poor digital cast leading to a poor arch contour and obvious discomfort.
    3. Orthotics which are causing foot symptoms other than those that they were originally prescribed for.
    4. Orthotics that are unable to be worn for long periods due to severe discomfort.
    5. Orthotics deemed to be an inaccurate prescription by the podiatrist.
  8. This guarantee does not include the following:
    1. Orthotics that a patient no longer wants and deemed accurate by the podiatrist.
    2. Issues with top covers, padding and other accessories on the orthotics
    3. Wear and tear of covers
    4. Issues with orthotic fit in footwear due to inappropriate patient footwear.
    5. Symptoms that were present before the issue of the orthotics and that have not fully resolved.
  9. This guarantee does not guarantee that our custom orthotics will fully resolve any associated symptoms. Custom orthotics are generally only a small part of the solution. This merely guarantees the accuracy of your prescription and that your custom orthotics will be comfortable to wear.
  10. This guarantee is for custom orthotics only prescribed by our podiatrists at our clinic. It does not apply to pre-fabricated orthotics or semi-customised Joey orthotics which are obtained via a foot tracing.
  11. Custom orthotics that have been modified after issue, by either the patient or another practitioner unrelated to this business, will be deemed void under this guarantee.
  12. Remakes of orthotics will still be eligible under this guarantee.
  13. This guarantee may not be available on all foot types. Custom orthotics may not be suitable for those feet that have undergone severe structural changes through injury and surgery. In these cases 100% comfort and accuracy with custom orthotics can be trial and error, involving modifications along the journey. Your podiatrist will advise you if this guarantee does not apply to your feet or to your custom orthotics before prescribing.
Contact us Melbourne Podiatrist

Book a Consultation Today

Let our Melbourne Podiatrists prescribe your next pair of custom orthotics and rest assured that they will be prescribed accurately through our custom orthotics guarantee.

We can prescribe orthotics for children, adults, seniors and to suit all types of shoes and sports.

To book a consultation with one of our professionals, get in touch with us today.