All appointments should be made, cancelled or rescheduled via telephone (03) 9882 5584 or via our website’s online booking system.
Email or SMS should not be used for this purpose as they cannot always guarantee delivery of your message.
Our podiatrists are available by telephone to answer patient enquiries. All calls will be answered first by the reception team and processed accordingly, so as not to inconvenience other patients during their consultation.
If your call is deemed an emergency or urgent you’ll either be put straight through to the podiatrist or they will call you back at their first opportunity. Less urgent enquiries can leave a message with the receptionist, which will then be forwarded onto the podiatrist. This will be responded to when the podiatrist has more time – often during lunch breaks and at the end of the day. We aim to respond to all telephone enquiries within 1 business day.
All calls from GP and health providers that relate to mutual patients will be put straight through to the podiatrist for an immediate response.
NB. If a patient’s telephone enquiry relates to treatment but not directly to a recent treatment, they may be advised to make an appointment with the podiatrist to best answer the treatment enquiry.
Melbourne Podiatrists & Orthotics has an email address (email@example.com) that patients can use to send through simple communication. All emails received will be acknowledged in a reply by the reception team and then forwarded to the appropriate person. We aim to respond to all email enquiries within 1 business day of receipt. All relevant patient emails that relate to treatment will be stored in the patient’s record.
NB. If a patient’s email enquiry relates to treatment but not directly to a recent treatment, they may be advised to make an appointment with the podiatrist to best answer the treatment enquiry.
Communication between patients and the practice via email is discouraged due to the potential for miscommunication. Patients are always encouraged to make an appointment.
In some instances a podiatrist may choose to email a patient for the purpose of treatment with their consent, e.g. response to a query, referral letter, information handout etc. The patient may respond to this initial email to acknowledge receipt.
Patients must not use the podiatrist’s private email address to initiate new or other treatment enquiries as it is confidential. This behaviour is strictly forbidden and these emails will not be responded to. All email enquiries should be sent to firstname.lastname@example.org for an appropriate response in line with this policy.
While we make every effort to keep your information secure we want to remind our patients that electronic communications can potentially be compromised and accessed by persons outside of our practice. Therefore patients communicating with Melbourne Podiatrists & Orthotics through email do so at their own risk.
The practice uses an email disclaimer notice on all outgoing emails that are affiliated with the practice:
“Private and Confidential – This email transmission is strictly confidential and intended solely for the person or organisation to which it is addressed. It may contain privileged and confidential information and if you are not the intended recipient you must not copy, distribute or take any action in reliance on it. If you have received this email in error, please delete it then notify us on 03 9882 5584 or email@example.com as soon as possible.”
Melbourne Podiatrists & Orthotics will use SMS communication:
• to send appointment reminders
• to send appointment recalls
• to communicate important clinic information
• to communicate special treatment offers that directly relates to the patients treatment
All SMS communication between Melbourne Podiatrists & Orthotics and its patients complies with the Australian Privacy Principles and the Privacy Act 1988, and does not contain any sensitive or confidential patient information.
If a patient wishes to opt-out of any SMS communication, please speak to our reception staff.