We use Coviu for our telehealth podiatry consultations. To get the most out of your telehealth consultation and to avoid technical issues it is important that you pretest your device and equipment prior to your consultation.
1. Check your internet speed
Coviu needs the internet to work. All you need is a minimum of 350Kbps for both upload and download. To test your internet connection, please click the button below.
2. Check your device
Coviu has been built to run on all modern machines, both computers and smart devices such as iPhones and iPads. However for the best overall user experience we recommend a laptop or computer, with a HD webcam or inbuilt camera, using Google Chrome.
Most laptops that are from 2010 and later will have an inbuilt camera, speaker, and microphone. If your laptop is from before 2010 you will need to investigate your hardware. To test if your computer is Coviu ready simply click the button below.
NB. Some smart devices may fail some of the precall tests but will still work on Coviu provided they have a working video camera and microphone.
3. Check your web browser
Please make sure your web browser and operating system on your device is updated to the latest version. For the best experience with Coviu we recommend using the following browser:
- Laptop or Desktop use Google Chrome for the best experience. Firefox will also work but may restrict screen sharing abilities.
- iPad or iPhone you must use Safari 12+ only.
- Android use the Google Chrome browser.
4. Close all other apps and programs
Make sure you close down apps, programs or other streaming services on your device as this may slow down your internet speed and affect the overall quality of your experience.