Melbourne Podiatrists & Orthotics now offer telehealth!

Melbourne Podiatrists & Orthotics are now offering telehealth consultations. This means you can receive expert treatment advice from our Melbourne podiatrists from the comfort of your own home or work place – perfect during the cornonavirus pandemic.

What is telehealth?

Telehealth involves the use of digital and telecommunication technologies to deliver health services remotely. This means patients can consult with a health professional via an online video consultation. This makes it popular with those patients who cannot travel, those that live far away or those who simply live a busy lifestyle and don’t have much time.

Advantages of telehealth online podiatry consultations

Telehealth or podiatry via online video consultation has many advantages and practically any patient can use it. Advantages of telehealth include:

  • Improved patient access to podiatry services.
  • Unparalleled convenience. Be seen from the comfort of your own home or work place.
  • Distance in no longer an issue! Be seen from a rural town, interstate or even overseas.
  • Reduced travel time and costs.
  • Reduced time away from home. Perfect during the coronavirus pandemic.
  • No time off work or child minding services required to attend podiatry appointments.
Telehealth Podiatrist Melbourne

Get an expert second opinion of your foot problem via telehealth

Telehealth can be a great way to seek an expert second opinion on your foot problem. This is especially helpful if you have already had multiple treatments with other health professionals and your foot problem is not improving.

Maybe you are not treating the cause or maybe your orthotics aren’t prescribed accurately? This is where our podiatrists expertise and experience come to the fore, especially with difficult conditions like plantar fasciitis, and why we have a good reputation for success. Simply ask us via telehealth – “What can Melbourne Podiatrists & Orthotics do different?”

Telehealth compared to face-to-face podiatry consultations

Whilst telehealth has certain advantages it does not have the value of a face-to-face consultation due to its hands off approach. So if time and travel are not an issue our podiatrists always recommend a face-to-face consultation to deliver you the best results. For this reason our podiatrists will always advise you if a face-to face consultation is required to treat your foot problem following a telehealth consult.

What services can our podiatrists provide via telehealth?

At Melbourne Podiatrists & Orthotics we can practically assess and give you expert treatment advice via telehealth on the whole scope of podiatry even if we can’t physically see you and touch your feet!

Our podiatrists can still assess your foot problem and tell you how to treat it. We can refer you for diagnostic scans such as x-ray, ultrasound and MRI if required. This can often save you the time associated with an initial face-to-face appointment.

Our podiatrists’ expertise and experience will help answer many questions you may have about your foot problem and we can set you on the right treatment path. This includes:

Are you concerned of your infant’s toes?
Are you concerned by the way your child walks?
Does your child have flat feet?
Does your child need orthotics?
Is it normal childhood development or a problem that requires podiatry treatment?

Our Melbourne podiatrists can help via telehealth.

Do you need initial treatment advice for a sports injury?
Do you need a referral for x-rays or other diagnostic scans?
Is your footwear or training load to blame?
Is your chronic sports injury not getting better?
Need a second opinion for a sports injury?

Our Melbourne podiatrists can help via telehealth.

Concerned of a painful lesion or lump on the foot?
Don’t know what that skin lesion is or what is causing it?
Is it a corn or a wart?
Are there any home remedies?
Do you require a face-to-face podiatry consultation?

Our Melbourne podiatrists can help via telehealth.

Would you benefit from a gait analysis?
Is your gait related to your foot injury?
Is your gait causing your knee, hip or back pain?
Do you have flat feet?

Our Melbourne podiatrists can help via telehealth.

Are your diabetic feet low risk or high risk?
How can you prevent diabetic foot infections?
How often should you visit a podiatrist?

Our Melbourne podiatrists can help via telehealth.

Do you need orthotics?
Need a second opinion on a pair of custom orthotics?
Are your orthotics accurate and functional?
Have your orthotics been prescribed right?
Why are your orthotics uncomfortable or not fitting in your shoes?
Can your orthotics be repaired or would it be best to get a new pair?

Our Melbourne podiatrists can help via telehealth.

Is your heel pain caused by plantar fasciitis?
Are there any other causes causing your heel pain?
Why is your heel pain not getting better?
Need a second opinion for your heel pain?
Should you get an ultrasound or MRI?
Want to know the keys to successful heel pain treatment?

Our Melbourne podiatrists can help via telehealth.

Is your ingrown toenail infected?
Does it require antibiotics?
Can your ingrown toenail be fixed conservatively by a podiatrist or does it require nail surgery?
What is the process for nail surgery?
How can you prevent future ingrown toenails?

Our Melbourne podiatrists can help via telehealth.

Is your nail caused by a fungal infection or is it due to another cause?
What are the best treatment options for nail fungus?

Our Melbourne podiatrists can help via telehealth.

Are you in the right runners for your feet?
Are your shoes causing your foot problem?
Why are your shoes wearing unevenly?
What footwear is best for your feet?

Our Melbourne podiatrists can help via telehealth.

Do you need a CAM Walker?
How long do you need a CAM walker for?
Should you hire or buy a CAM walker?

Our Melbourne Podiatrists can help via telehealth.

Telehealth online podiatry consultation Melbourne

Teleheath at Melbourne Podiatrists & Orthotics is simple & easy

At Melbourne Podiatrsists & Orthotics we use Coviu for simplicity and convenience with our telehealth consultations. Unlike other online video platforms the process is simple and your data is secure. There are no downloads or patient logins, simply click and connect on any device.

  • Step 1 – Book a telehealth consultation online or by calling +61 3 9882 5584
  • Step 2 – If you are a new patient you will be directed to fill out an online new patient form. You can also upload important documents or referrals.
  • Step 3 – You will receive an SMS and email with a link to your consultation as well as helpful telehealth patient information on how to prepare for your online podiatry consultation.
  • Step 4 – Prepayment is required for all telehealth consultations. You can pay with credit card via our secure online payment gateway or via phone. Alternatively credit card payment can be made at the start of your consultation via Coviu.
  • Step 5 – Click on the link at the specified time to advance to our online waiting room. Our podiatrist will allow you into their virtual consultation room when they are ready.
  • Step 6 – Your telehealth online video consultation with your nominated podiatrist will commence.

NB. Your telehealth consultation will not proceed until full payment is made either prior to your consultation or at the start of your consultation.

Online video podiatry consultation Melbourne

Why choose Melbourne Podiatrists & Orthotics for telehealth?

With telehealth consultations you are paying for a podiatrist’s expertise and advice. This can differ considerably between podiatry clinics.  At Melbourne Podiatrists & Orthotics:

  • Our podiatrists are highly experienced in all facets of podiatry, including children’s feet and custom orthotics. All have excellent communication skills, a friendly approach and are members of the Australian Podiatry Association and Sports Medicine Australia.
  • Be seen on time! Our reputation for our professionalism and customer service in the industry speaks for itself.
  • We use Coviu for telehealth, which is designed for the health industry and simple for patients to use. No downloads are required, simply click and connect.
  • Your teleheath consultations are secure and safe. Coviu uses end-to-end encryption (EE2E) to ensure your data is always safe. Some other common video platforms are not secure and not recommended for telehealth.
Online video podiatry consultation Melbourne

FAQ

Our online video consultations via telehealth are priced at a significantly reduced rate compared to our normal in clinic consultations. Current telehealth costs are as follows:

Initial telehealth consult                             $83.00

Standard telehealth consult                       $70.00

Medicare CDM telehealth consult             $54.60        (Bulk-billed rate, no gap fee)

NB. Medicare CDM telehealth consultations require a valid Medicare CDM referral for podiatry services.

Prepayment is required for all telehealth consultations including Medicare CDM. Telehealth consultations will not proceed until full payment is provided.

This will depend on your situation. The following third parties are providing telehealth rebates:

Department of Veteran’s Affairs (DVA)

Telehealth is fully covered for all DVA patients so no payment is required.

NDIS

Yes telehealth podiatry rebates are available. Melbourne Podiatrists & Orthotics are classified as an unregistered NDIS provider. Therefore prepayment in full is required for all telehealth consultations and the patient has to manually claim any rebates through NDIS.

Medicare CDM

Telehealth podiatry services are bulk-billed through Medicare provided you have a referral for podiatry services under the Medicare Chronic Disease Management (CDM) program. Prepayment in full is still required for all telehealth CDM consultations. We will submit your claim to Medicare on your behalf and you will receive 100% rebate meaning there is no gap fee. It is a government directive that all Medicare CDM telehealth consultations are bulk billed during the coronavirus pandemic.

Private Health Funds

Private health funds are starting to come onboard with telehealth particularly given the current climate and some are now offering rebates. Some private health funds may request you have a GP referral for telehealth before claiming. As it is changing rapidly we suggest you check with your individual health fund to see if you are covered for telehealth podiatry consultations and what the requirements are.

NB. Prepayment in full is required for all telehealth consultations. You will have to manually send the receipt to your private health fund for any applicable rebate.

For a telehealth podiatry consultation you will require:

  • A computer / laptop with a web cam or a smartphone / tablet with an inbuilt camera
  • Internet access

For best results we recommend using a high definition webcam and good reliable internet access.

Yes. We can still provide a telehealth consultation via telephone without video. Simply inform our reception staff prior to your appointment. Prepayment is required for all telehealth non-video consultations.
At Melbourne Podiatrists & Orthotics we use Coviu for simplicity and convenience with our telehealth consultations. Unlike other online video platforms it is very easy to use. There are no downloads or patient logins, simply click and connect on any device.
Yes. We use Coviu for our telehealth consultations. Coviu uses end-to-end encryption (EE2E) to ensure your data is always safe and secure. Some other common video platforms are not secure and not recommended for telehealth.
It’s easy to book a telehealth consultation at Melbourne Podiatrists & Orthotics simply either call our friendly reception team on +61 3 9882 5584 or book online.
Children's podiatrist Melbourne

Could you benefit from a podiatry telehealth consultation?

Do you want to access our services but live too far away? Do you have limited time or cannot travel to our clinic? Do you want a second opinion with a podiatrist without a face-to-face consultation? Telehealth enables us to deliver podiatry services to you via the convenience of an online video consultation.

Book your telehealth consultation with one of our friendly Melbourne podiatrists today!